We're native English speakers and are here Monday-Friday. Once the drivers are successfully installed, the USB Serial converter will show up in the Windows Device Manager: Under Ports (COM & LPT): labeled as USB. If you purchased it from us, you can use our toll free tech support. You'll need to choose the 2008 driver, version 3.3.2.102 to correct the problem. Getting a Code 10 Error on your USB to Serial device? You don't have the correct driver chosen. We've also included driver downloads on our site in case you want to try those with your current non-functioning adapter. Just plug it in, pop in the driver disk, and be done within a minute or two. This cable works great to add a serial port to your new laptop that didn't come with one, and will allow you to work on equipment just like you used to with your old laptop. Our USB to Serial Adapter Cable is used mainly by AV pros and other industrial techs. You may see others that look like ours, but ours comes with a driver for Windows 7, 32-bit as well as 64-bit. It came with a USB cable, the converter itself, a DB25 to DB9 adapter, and a driver CD-ROM. I've been using a 'USB Serial Converter-UC 310'. I expect that it may well depend on which adapter and the driver that comes with it. We proudly boast about our 99% device compatibility ratio with this product! We also stand behind it. I'm primarly curious as to how the PC Connectivity kit works with a USB to Serial adaptor. However, we realize that this information will still serve to help troubleshoot existing devices. This item has reached the end of it's life and is no longer available.
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